Senior Resident Liasion officer

The Vacancy

A fantastic opportunity presents itself for a Senior Resident Liaison Officer t o join Wates with our Wates Living Space planned maintenance team in the London area. Whilst this role doesnt have line management per say you will be the more Senior RLO in the team and be able to give guidance when needed

The Senior Resident Liaison Officer (SRLO) will serve as the primary point of contact for RLOs on their projects, supporting the Project Manager by ensuring that residents’ needs are prioritized and any concerns are addressed throughout the site works.

The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works.

Key Accountabilities will include:
Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas
Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
Ensure a consistent approach to customer care is adopted by all RLOs across the contract.
Monitor and identify the recruitment, training and development of RLOs.