Senior Operations Leader- Insurance

Job Description Senior Operations Leader - Insurance \n £70,000 \n\nLocation: Birmingham\n\nWe are working with a well-established, regulated insurance business seeking a dynamic and experienced senior leader to head up their operational teams.\n\nThis is a key strategic role with responsibility for driving operational excellence, ensuring full regulatory compliance, and leading high-performing teams.\n\nKey Responsibilities\n\nInsurance Operations Leadership\n\nLead the operational delivery of both life and non-life insurance products\nManage policy fulfilment, premium collection, renewals, claims, and customer servicing functions.\nWork cross-functionally with finance on reconciliations, insurer reporting, and client accounting.\nContinuously identify areas for operational improvement and implement automation and workflow enhancements.\nCollaborate with technology teams and third-party platforms to ensure high-quality, resilient service delivery.\nDevelop scalable processes to support continued growth and performance consistency across regions.Performance Management & Strategic Reporting\n\nDefine and monitor KPIs to assess service quality, compliance, and efficiency.\nDeliver insightful reports to senior leadership and the board, highlighting p...