Senior Customer Service Advisor

Job Description A Senior Customer Service Advisor is required to deliver exceptional customer service, handle escalated customer inquiries, and guide a team within the Industrial / Manufacturing industry.\n\nClient Details\n\nOur client is a prominent player in the Industrial / Manufacturing sector. As a large organisation, they maintain a strong presence across the UK and are headquartered in Leeds. They pride themselves on their commitment to customer service and the quality of their products.\n\nDescription\n\nDelivering first-rate customer service and handling escalated customer inquiries.\nGuiding and coaching a customer service team to meet company objectives.\nImplementing strategies to improve service levels and customer satisfaction.\nDeveloping and maintaining excellent product knowledge to provide accurate information to customers.\nWorking closely with other departments to ensure seamless customer experience.\nParticipating in the development of customer service policies and procedures.\nReporting on team performance and customer feedback to senior management.\nRepresenting the company professionally in all customer interact...