Salesforce Application Support Analyst

Job Description We're working with a well-established financial services client who is looking to bring on a Salesforce Application Support Analyst to join their growing team. This is a key role within their internal tech function, responsible for maintaining and supporting their Salesforce platform — from complex issue resolution to small development tweaks and ongoing environment stability.

You’ll be acting as the go-to expert for Salesforce application support (3rd and 4th line), owning technical issues and helping ensure a smooth, optimised platform for end users. The focus is more on hands-on analysis and technical troubleshooting than project management, and you’ll also have the opportunity to get involved in light development and cloud environment support (AWS/Azure).

Key Responsibilities
Own the day-to-day support of the Salesforce application (3rd/4th line)
Troubleshoot, diagnose, and resolve technical issues across the Salesforce platform
Support the environment where Salesforce is hosted (AWS or Azure) and resolve any platform-related concerns
Perform light development or configuration work where needed (e.g. minor tweaks/enhancements)
Collaborate with third parties when necessary, but aim to resolve in-house where possible
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