Relief Store Manager

Posted 21 days ago

Position: Store Manager - Self Storage
Location: North‑West & West London branches
Salary: £36,411 per annum + Bonus + Benefits

Why You’ll Love Working With Us

Established national storage provider with a reputation for competitive pricing and exceptional availability
Generous performance bonus, staff discounts and comprehensive benefits
Structured career‑development programmes and clear promotion paths

The Role

As Store Manager, you will be responsible for:

Team Leadership: Recruit, train and mentor a customer‑focused team; set clear performance objectives and deliver regular feedback.
Operational Management: Oversee day‑to‑day branch operations, including unit allocations, inventory control, maintenance and health & safety compliance.
Sales & Revenue: Develop and execute strategies to maximise occupancy and ancillary revenue (insurance, packing materials, etc.); monitor KPIs and implement corrective actions.
Customer Experience: Ensure every customer receives personalised guidance—conduct site tours, resolve enquiries or complaints, and maintain high satisfaction scores.
Financial Oversight: Manage budgets, control expenses and drive profitability through cost‑effective process improvements.
Reporting & Analysis: Produce weekly and monthly performance reports; analyse trends to inform staffing, marketing and promotional activities.
Facility Upkeep: Coordinate regular inspections, arrange repairs and upgrades, and liaise with external contractors to maintain a secure, clean environment.

Who We’re Looking For

Demonstrable success hitting sales targets and KPIs in a retail or service environment
Strong organisational skills with an eye for detail and process optimisation
Excellent communicator, able to present data and insights to senior management
Proactive problem‑solver, committed to delivering outstanding customer service
Ability to work flexible hours, including occasional weekends, to support branch needs

What’s In It For You