Regional Manager - Factoring

Job Role: Regional Manager - Property FactoringLocation: Managing a portfolio in Scotland between Dumfries and InvernessBusiness Sector: EstatesHours: 35 per weekThe job roleAs Regional Manager, you will contribute to our vision of being the UK's favourite residential property factor by:Adopting a proactive and strategic focus, having overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.Ensuring all employees provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.Being passionate about delivering consistently high standards of customer service.The Regional Manager reports to the Operations Manager and has a team of up to 10 direct reports and other indirect reports, depending on the operational division.Main ResponsibilitiesLead, mentor and develop your team of development managers to ensure service is delivered to the highest standard.Identify and deliver on-going training needs to support the development of direct reports and conduct frequent reviews with development managers providing feedback and coaching, ensuring KPI’s and SLA’s are met.Lead profitability reviews with development managers to ensure schemes remain profitable and are provided with the required and agreed level of service.Lead and support development manager action plans for “at risk” schemes ensuring preventative measures are in place for those that are vulnerable.Collaborate with our procurement team providing feedback and support to the Contractor Network, continuously seeking value for money and best service to customers.Monitoring and auditing KPI’s for the regional portfolio to adhere to compliance and Health & Safety policies and procedures.Develop and lead the 12-month regional operational strategy in line with the divisional strategy.Able to advise on building structures and components and to supervise major works project deliverables to ensure excellent customer care, exemplary contractor performance and project completion within scope and specification.Support development manager’s and cross-functional teams to actively conclude complaints and actions, handling escalated complaints where necessary.Review and improve quality of internal and external customer communication within the team alongside accuracy of accounts.Skills and ExperienceDemonstrable factoring experienceDemonstrable experience of managing people/teams and delivering an exceptional customer service.Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality, creative in your approach. The ability in dealing with problems and challenges effectively.Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.Ability to work under pressure deadlines, able to prioritise and manage time effectively.Demonstrable experience with multi schedule budget preparation and managementAble to mobilisation new and/or triage, post mortem and demobilisation developments using risk management frameworks and strategies.About You You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential. As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard. You will be a high level and commercial thinking who is resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.Who are we?FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.Why choose us?By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression.In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.What’s next?To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.