Quality Manager

To ensure the smooth running of all aspects of quality, ensuring that the company meets the required audit standards and provide technical support where required, relating to any quality matters.
Key Areas of Responsibility The Role
Operational General
To ensure performance is in accordance with all standards held by the company
To foster close working relationships with associated departments: sales, purchasing, administration and senior management team
Operational (Quality)
To manage and oversee the day-to-day smooth running of the Quality Department.
To work with the Senior Management Team to develop strategic planning and implementation of company policy
To ensure processes required for the Quality Management System (QMS) are established, implemented and maintained; to include: audits, forms, drawings, meetings and procedures
To ensure customer requirements and expectations are met (product and paperwork), are compliant and are legal
To carry out inspection of incoming goods, including works orders and to write up sample reports/FAIRS as required, scanning documentation to ensure lot traceability is maintained.To ensure random inspections are made on products from suppliers who provide multiple items
To manage non-conformances (internal and external), liaising with Purchasing Department to confirm any action to be taken, ensuring paperwork is scanned & records are kept for reporting
To investigate product related returns, liaising with purchasing department to follow fault investigations process through to conclusion
To carry out tests as required and make recommendations based on test data; creating reports and records as necessary
To arrange certification of calibrations, record and update as necessary
To take responsibility for quarantine area, keeping the area clear and tidy, managing and monitoring outstanding issues and chasing suppliers to collect
To ensure Vendor Assessments are carried out; visiting suppliers with the purchasing team to ensure that they can fulfil demands and meet our standards
To ensure purchasing staff establish quality requirements from external suppliers
To set up and maintain controls and documentation procedures
To manage the internal and external audits and any resulting non-conformances in the specified timescale
Longer term, to fit in with succession planning, this role will also be responsible for the Health & Safety of the site. However, cover for the existing H&S Manager is required short term and as such the below will also fall into the job role.
To develop, maintain, evaluate and implement health & safety best practice, ensuring the company complies with current health & safety legislation, approved codes of practice and guidelines relating to employment and service provision
To ensure all relevant risk assessments are reviewed annually and updated as required
To identify and meet employee training needs in relation to health & safety
Line Management
To manage, mentor and develop direct reports ensuring motivation, morale, welfare and discipline, including managing performance, sickness, absence, time keeping and appraisal objectives
To ensure all training records are produced and filtered through to skills matrix
To ensure all line reports perform in accordance with the company quality system
Organisational/Developmental
To share ideas to enhance and improve the efficiency and effectiveness of the purchasing department with line managers (LM) and the senior management team (SMT)
To keep abreast of competitor intelligence and impart to relevant parties within the company
Other
To carry out any reasonable task as requested by any member of the SMT
Quality Manager The person
A team player with strong leadership skills coupled with excellent systematic and organisational abilities, together with the aptitude to prioritise and delegate effectively
Excellent people management experience, with a proven track record of developing individuals by means of close supervision and support, including carrying out appraisals and setting objectives
Ability to see the big picture as well as the finer detail; dealing with small daily matters as well as the larger goals
Capability to follow instructions, to work under pressure and to meet deadlines whilst maintaining an exceptionally high standard of work
Proactive and able to work on own initiative, driven by a desire to make a difference and able to demonstrate commitment to continuous improvement
A significant understanding of technical drawings
Working knowledge of ISO 9002
IT literate (Microsoft Office) with an excellent standard of General Education including literacy and numeracy

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