Quality Assurance Executive

Are you passionate and driven by ensuring high quality customer interactions and compliance within a fast-paced environment?

We're looking for a Quality Assurance Executive to join our client, where you will drive excellence across sales, service and collections teams.

What You'll Do:

• Monitor and assess customer interactions (calls & emails) for quality and compliance.
• Ensure adherence to scripts, GDPR, and internal policies.
• Provide feedback to agents and team leaders for continuous improvement.
• Identify trends, contribute to reports, and support complaint investigations.
• Stay updated on regulations and collaborate on process improvements.

What's in It for You?

• Competitive Salary & Annual Reviews
• Pension & Life Assurance
• Discretionary Bonus
• Retail Discounts & Onsite Perks
• Further Education Funding
• A Supportive & Collaborative Team

What We're Looking For:

• Customer service or contact centre experience.
• Quality assurance experience (preferred).
• Strong attention to detail & compliance knowledge.
• Excellent communication & feedback skills.
• Proficiency with call monitoring tools.

Refer a friend and earn up to �500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.