Product Support Engineer

Job Description Product Support Engineer | Chester Hybird | £40,000

Ever tackled a bug that no one else could pin down?
Enjoy working at that intersection of user experience and technical problem-solving?

A well-known travel company in Chester is hiring a Product Support Engineer to dig into the trickiest issues – mobile performance slowdowns, intermittent bugs, and those elusive platform quirks

Catch and understand problems before they hit the dev team, saving time and keeping customer experiences smooth.

You’ll work closely with senior stakeholders, helping them stay focused while you unravel the ‘ghost in the machine’ moments.

If you’ve worked with travel software before, that’s a bonus – but what matters most is your technical curiosity and drive to make things better.

What you’ll be doing:
Investigating hard-to-reproduce bugs and UX issues
Digging into customer-facing systems
Improving performance and quality across web and mobile
Acting as the product whisperer between support and dev teams

✨ What’s in it for you:
A visible, high-impact role where your work truly matters
Flexible hybrid ...