Product Manager

Product Manager
Whitehall Resources currently require an experienced Product Manager to work with a key client.
**Please note this role falls INSIDE IR35 and will be hybrid onsite 2-3 Days a week in Gaydon**
Description:
* Product Manager, Comms role is a part of the Product Management Team who define policy, process, strategy, Lifecycle and Roadmap for communication related apps.
* Work within a large and complex customer environment spread across multiple sites using a variety of latest technologies and have demanding business requirements
The Role
* Define policy and process for the Communication related Apps.
* Maintain Product Lifecycle strategy for hardware and software products related to Mobile devices, MS Teams, MS Intune, MTR, AV equipment's, Session border Controllers (SBC)
* Testing new features and perform assessment for suitability for customer environment
* Application upgrade management, scoping of new version, requests for packaging, communication and roll out.
Your responsibilities:
* Creation of communication plans and frameworks for new product launches within productivity and collaboration
* Manage subscription for MS Teams and MS Intune
* Provide recommendation of Product features, upgrade, architecture and roadmap for Communication related product and apps
* Handle product related escalation and co-ordinate with Business and Vendor for resolution
* Liaising with 3rd party Vendors like Microsoft, Vodafone, Apple, Poly to resolve the Product related issues, subscription renewals, product evaluations and roadmap discussions
* Collaborate with different stakeholders including Business, Product Owners, Purchasing, Finance and Vendors
* Perform Operational service review for Third party vendors
Your Profile
* Essential skills/knowledge/experience: (Up to 10, Avoid repetition)
* In Depth and proven experience of MS Teams
* In depth and proven experience in MS Intune
* Understanding of MTR devices and AV equipment's
* Good knowledge of Windows, Apple Mac and Networking concepts
* Proven experience in Project Management and collaboration
* Excellent analytical and visualisation skills
* Excellent Communication skills
* Deliver Value to Business to right assessment and recommendation of products to Customer
Desirable skills/knowledge/experience:
* ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner
* 6-8 years' experience within a large complex IT department/organisation
* Ability to understand the Business from a user perspective
* Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
* Has Made customer-oriented decisions and shares great stories of exceptional customer service
* Proven focus and ability to Identify and drive through Service Improvements and deliver value to Business
* Proven focus on identifying and documenting User and Service Risks and Issues.
* Works collaboratively with a range of people to support the wider business agenda
Key Relationships & Contacts:
* Senior business stakeholders
* IT Senior Directors & Managers in all IT departments
* IT Service Delivery management
* IT Supplier management
* Enterprise Architects
* System, Solution and Enterprise Architects
* Programme Management Office (PMO)
* IT and Business Finance
* Purchasing
* 3rd party vendors (IT & Non-IT)
* IT strategic partners

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.