Principal Officer - Repairs

Our local public sector are looking for a Principal Officer – Repairs to join them on a temporary basis.

Location – Loughborough

Pay Rate - £22.14ph

Purpose of the Role

To lead and manage the delivery of a high-performing, customer-focused property repairs service. This includes ensuring timely and high-quality repair works, managing both in-house teams and external contractors, and driving continuous service improvement to meet resident and organisational expectations.

Key Responsibilities:

Operational Leadership

Lead the responsive repairs and business support teams to deliver an efficient and customer-centric service.

Maximise productivity of internal operatives and effectively manage external contractors.

Work collaboratively with internal teams (e.g. Voids, Tenancy Management, Investment) to ensure seamless service delivery across all repair touchpoints.

Service Delivery

Oversee and manage the full lifecycle of repair works, from issue identification to resolution.

Handle disrepair claims, complaints, and escalated service issues professionally and in a timely manner.

Ensure all repairs meet required quality, safety, and regulatory standards.

Provide cover and support for the Principal Officer – Voids, as required.

Performance & Improvement

Use performance data, customer feedback, and insight to identify areas for improvement and lead on service enhancements.

Lead regula...