Preparation Team Assistant/Administrator
Posted 19 hours ago
- Newark on Trent, Nottinghamshire
- Permanent
- plus bonus
- £28,725 /Yr
- Sponsored
- Expires In a month
Brownhills Motorhomes are currently seeking a Preparation Team Assistant. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 210 staff at our 13 acre site.
Main responsibilities
The purpose of this role is to collate sales orders and liaise with the customer, parts department, sales and workshop teams to ensure the vehicle is prepared to the required specification, in time for delivery.
* Liaising directly with customers to confirm registration number, vehicle specification, handover date and time.
* Have a full appreciation of customer requests whilst managing expectations in a polite manner.
* Send predesigned confirmation emails at set stages during the preparation process, giving the customers the information they require ahead of collection.
* Ensure the efficient, accurate and timely gathering of information is distributed to the appropriate areas of responsibility according to job specification and prioritisation.
* Liaise with the parts, workshop and sales departments ensuring the vehicle preparation is on track for the delivery date.
* Update customers of the preparation progress including any outstanding parts/warranty issues and expected ETA’s.
* All customer communication to be inputted to the CRM system.
This role is fast paced and requires excellent customer service and complaint handling experience.
Skills required
The successful candidate will be confident with a cheerful manner, punctual and have an ability to meet strict deadlines. You must show good communication skills and politeness when liaising with customers by telephone and email. You will need to be proactive and calm with excellent time management skills. You will need excellent IT skills and will be trained to use internal systems. The ability to prioritise your work and work unsupervised is a must and you will be required to work in a sometimes noisy and busy environment.
Hours of work
Monday to Friday 8.30 am to 5.30 pm, with a 30 minute unpaid lunch break to be taken each day
Additional Benefits
Private Medical Insurance
Life Insurance
Pension
Staff discount in our on-site Cafe and Accessory shop
Free use of our on-site swimming pool, hot tub and sauna
Main responsibilities
The purpose of this role is to collate sales orders and liaise with the customer, parts department, sales and workshop teams to ensure the vehicle is prepared to the required specification, in time for delivery.
* Liaising directly with customers to confirm registration number, vehicle specification, handover date and time.
* Have a full appreciation of customer requests whilst managing expectations in a polite manner.
* Send predesigned confirmation emails at set stages during the preparation process, giving the customers the information they require ahead of collection.
* Ensure the efficient, accurate and timely gathering of information is distributed to the appropriate areas of responsibility according to job specification and prioritisation.
* Liaise with the parts, workshop and sales departments ensuring the vehicle preparation is on track for the delivery date.
* Update customers of the preparation progress including any outstanding parts/warranty issues and expected ETA’s.
* All customer communication to be inputted to the CRM system.
This role is fast paced and requires excellent customer service and complaint handling experience.
Skills required
The successful candidate will be confident with a cheerful manner, punctual and have an ability to meet strict deadlines. You must show good communication skills and politeness when liaising with customers by telephone and email. You will need to be proactive and calm with excellent time management skills. You will need excellent IT skills and will be trained to use internal systems. The ability to prioritise your work and work unsupervised is a must and you will be required to work in a sometimes noisy and busy environment.
Hours of work
Monday to Friday 8.30 am to 5.30 pm, with a 30 minute unpaid lunch break to be taken each day
Additional Benefits
Private Medical Insurance
Life Insurance
Pension
Staff discount in our on-site Cafe and Accessory shop
Free use of our on-site swimming pool, hot tub and sauna