Planning Support Officer (Admin and Clerical)
Posted 3 days ago
- Barnstaple, Devon
- Contract
- Sponsored
- Expires In 25 days
Planning Support Officer – Summary
Location: EX31 1DG
Service Area: Planning, Housing & Health
Contract End Date: 22 August 2025
Pay Type: PAYE
Selection: CV & Interview required
Purpose of the Role
To provide administrative and customer service support for the Development Management (DM) service, including registering planning applications, validating submissions, and supporting planning officers in delivering a high-quality service.
Key Responsibilities
Validate and register planning applications, ensuring fees and documentation meet national and local standards.
Handle incoming correspondence and respond to public inquiries in a helpful and legally compliant manner.
Maintain accurate records using planning and GIS systems.
Support consultations and notifications to neighbours and statutory bodies.
Assist with producing planning reports, agendas, and local newspaper notices.
Support planning appeals and maintain enforcement and application databases.
Perform administrative tasks such as scanning, printing, and linking documents.
Conduct land charge and property history searches.
Promote excellent customer service and contribute to continuous improvement.
Skills & Experience Required
Minimum 1 year in a support or customer service role.
5 GCSEs (Grade 4/C or above) including English and Maths.
Proficiency in MS Office and planning software; experience with GIS and mapping tools preferred.
Knowledge of planning procedures, data protection, and basic finance (invoicing, fee reconciliation).
Strong communication and interpersonal skills.
Ability to manage workload independently and meet tight deadlines.
Work Environment & Expectations
Hybrid work setup with performance-driven culture.
Expected to work flexibly between 9am and 5pm.
High emphasis on teamwork, accuracy, initiative, and customer care
Location: EX31 1DG
Service Area: Planning, Housing & Health
Contract End Date: 22 August 2025
Pay Type: PAYE
Selection: CV & Interview required
Purpose of the Role
To provide administrative and customer service support for the Development Management (DM) service, including registering planning applications, validating submissions, and supporting planning officers in delivering a high-quality service.
Key Responsibilities
Validate and register planning applications, ensuring fees and documentation meet national and local standards.
Handle incoming correspondence and respond to public inquiries in a helpful and legally compliant manner.
Maintain accurate records using planning and GIS systems.
Support consultations and notifications to neighbours and statutory bodies.
Assist with producing planning reports, agendas, and local newspaper notices.
Support planning appeals and maintain enforcement and application databases.
Perform administrative tasks such as scanning, printing, and linking documents.
Conduct land charge and property history searches.
Promote excellent customer service and contribute to continuous improvement.
Skills & Experience Required
Minimum 1 year in a support or customer service role.
5 GCSEs (Grade 4/C or above) including English and Maths.
Proficiency in MS Office and planning software; experience with GIS and mapping tools preferred.
Knowledge of planning procedures, data protection, and basic finance (invoicing, fee reconciliation).
Strong communication and interpersonal skills.
Ability to manage workload independently and meet tight deadlines.
Work Environment & Expectations
Hybrid work setup with performance-driven culture.
Expected to work flexibly between 9am and 5pm.
High emphasis on teamwork, accuracy, initiative, and customer care