Planner
Location: MILLENNIUM HOUSE,MANCHESTER,M34 2GP
Working Hours: 40 per week (Start Time 8am) Mon - Fri
Pay Rate: £13.47 - £17.46 per hour
The Planner is responsible for effectively planning and coordinating the daily workload of field engineers to meet service level agreements (SLAs).
Key Responsibilities:
* Allocate and schedule work for engineers based on SLAs and priority levels.
* Monitor job progress and reallocate resources as needed to meet deadlines and performance targets.
* Act as the main point of contact for engineers on the road, providing job details, updates, and support.
* Resolve scheduling conflicts and respond promptly to unexpected changes or emergencies.
* Identify and arrange the necessary materials and parts for each job.
* Assist in obtaining and preparing quotations for clients where required.
* Organise access arrangements, permits, and specialist equipment for site visits.
* Ensure all RAMS (Risk Assessments and Method Statements) are in place and compliant for each job.
Required Skills & Experience:
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Proven experience in a similar planning, scheduling, or coordination role.
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Strong organisational and time management skills.
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Excellent communication and interpersonal skills, with the ability to liaise effectively with engineers, suppliers, and clients.
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Familiarity with health and safety standards and RAMS preparation.
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Good IT skills, particularly with scheduling software and Excel.
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Ability to work under pressure and adapt to changing priorities.
Desirable:
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Industry-specific knowledge (e.g., construction, M&E, telecoms, etc.).
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Knowledge of SLA frameworks and performance tracking.
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Experience with workforce management or job management systems