Part Time Customer Service Advisor

About the Customer Service Advisor role:
Monday to Friday - No weekends!
Working hours are 1.30pm - 5.30 (20 hours per week)
£12.21 per hour
Temporary to Permanent role
Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
Liaise with other internal team members
Entering information on two different customer record systems
Dealing with transport and customer queries
Entering information into reporting spreadsheets
Build and maintain relationships with key customers
Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
Excellent interpersonal and active listening skills
Clear communication skills and a strong command of the English language
Strong attention to detail and articulate both verb...