Order Processor

My client are looking to appoint an Order Processor on a permanent, full-time basis to support their growing organisation.

Responsibilities:

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Process customer orders through email, Zendesk, and phone channels.

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Handle customer inquiries efficiently via telephone, email, and Zendesk.

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Ensure all orders are processed within the same day, and respond to customer inquiries in a timely manner.

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Provide customer support, helping to resolve any issues related to orders and products.

Required Skills & Qualifications:

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Confident, assertive, and experienced in customer service/inbound sales.

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Knowledge of SAP is a distinct advantage.

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Excellent telephone manner with the ability to stay composed under pressure in a fast-paced environment.

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Strong attention to detail, with the ability to handle various customer inquiries while communicating the company’s warranty and replacement procedures.

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Competent in Excel and proficient in basic office tools.

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Outgoing personality with excellent communication skills, good judgment, and initiative.

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Self-motivated with a strong focus on customer service and the ability to work effectively under pressure.

Hours of work are (Apply online only) Monday to Friday, this is an office-based role