Operations Administrator
Posted a day ago
- Chester, Cheshire
- Permanent
- Sponsored
- Expires In a month
Job Title: Operations Administrator
Location: Chester Business Park, Chester (Office based)
Salary: Competitive
Job Type: Full Time, Permanent
Working Hours: 37.5 Hours Per Week
Here at WSA we provide a comprehensive range of innovative digital hearing aids across multiples brands providing the latest software to our customers who range from national chains to independent retail dispensers. We have brought many 'world firsts' to the hearing aid market and are frontrunners in hearing technology.
About the Role:
The purpose of this role is to support the operations function ensuring repairs and returns are processed efficiently and accurately. To ensure that WSA provide an excellent customer service with correct order placement for custom products, processing of repair and service orders.
Please note this is an office-based role in WSA's lovely refurbished offices based at Chester Business Park, Chester.
The responsibilities and authorities of the role are:
To be responsible for processing WSA customer product returns for credit, customer repairs, new orders (custom product)
Ensuring turn time and processing accuracy is in line with department objectives and company goalsThe duties of the job holder are:
Creating sales orders and return orders on the system and identifying the correct order process route via our ERP system (Infor/LN)
Checking all system information is entered correctly
Liaising with internal teams for any order queries
Salesforce - recording and maintaining in WSA's CRM tool
Postal sorting for daily inbound repairs, returns, custom new
Distribution preparation to include domestic and international consignments
Any other duties compatible with the requirements of the post subject to the direction of the team leader/managerThe main contacts and relationships for the role are:
Internally - Operations, Customer Services, Technical Support and Managers
Externally - EMDC (Poland), Vendors, CouriersAbout you:
The qualifications, knowledge, experience, and competencies required for the role are:
Previous work experience in an Operations environment is desirable
Previous work experience in an Administrative role is desirable
Flexible and adaptable approach to daily routine is essential
Previous experience of service and repair processes beneficial
Self-motivated and self quality managed
Exceptionally high level of attention to detail
IT literacy skills: Microsoft Word, Excel and Outlook
Excellent interpersonal skills with all internal and external customersBenefits:
Competitive salary dependent on experience
Annual company bonus approximately 10% of annual salary
Generous pension scheme - up to 10% matched contribution
26 days holiday plus Bank Holidays
Above average Life Assurance
Free Parking
Enhanced Employee Assistance ProgrammePlease click the APPLY button to send your CV and Cover Letter for this role.
Candidates with previous experience or relevant job titles of; Data Entry Clerk, Data Processing Assistant, Data Entry Administrator, Business Support, Business Admin, Operations Admin, Operations Assistant, Business Administrator, Data Entry Assistant, Office Junior, Office Administrator, Administrator, Admin Assistant, Support Administrator, Office Clerk, Data Entry Admin may also be considered for this role
Location: Chester Business Park, Chester (Office based)
Salary: Competitive
Job Type: Full Time, Permanent
Working Hours: 37.5 Hours Per Week
Here at WSA we provide a comprehensive range of innovative digital hearing aids across multiples brands providing the latest software to our customers who range from national chains to independent retail dispensers. We have brought many 'world firsts' to the hearing aid market and are frontrunners in hearing technology.
About the Role:
The purpose of this role is to support the operations function ensuring repairs and returns are processed efficiently and accurately. To ensure that WSA provide an excellent customer service with correct order placement for custom products, processing of repair and service orders.
Please note this is an office-based role in WSA's lovely refurbished offices based at Chester Business Park, Chester.
The responsibilities and authorities of the role are:
To be responsible for processing WSA customer product returns for credit, customer repairs, new orders (custom product)
Ensuring turn time and processing accuracy is in line with department objectives and company goalsThe duties of the job holder are:
Creating sales orders and return orders on the system and identifying the correct order process route via our ERP system (Infor/LN)
Checking all system information is entered correctly
Liaising with internal teams for any order queries
Salesforce - recording and maintaining in WSA's CRM tool
Postal sorting for daily inbound repairs, returns, custom new
Distribution preparation to include domestic and international consignments
Any other duties compatible with the requirements of the post subject to the direction of the team leader/managerThe main contacts and relationships for the role are:
Internally - Operations, Customer Services, Technical Support and Managers
Externally - EMDC (Poland), Vendors, CouriersAbout you:
The qualifications, knowledge, experience, and competencies required for the role are:
Previous work experience in an Operations environment is desirable
Previous work experience in an Administrative role is desirable
Flexible and adaptable approach to daily routine is essential
Previous experience of service and repair processes beneficial
Self-motivated and self quality managed
Exceptionally high level of attention to detail
IT literacy skills: Microsoft Word, Excel and Outlook
Excellent interpersonal skills with all internal and external customersBenefits:
Competitive salary dependent on experience
Annual company bonus approximately 10% of annual salary
Generous pension scheme - up to 10% matched contribution
26 days holiday plus Bank Holidays
Above average Life Assurance
Free Parking
Enhanced Employee Assistance ProgrammePlease click the APPLY button to send your CV and Cover Letter for this role.
Candidates with previous experience or relevant job titles of; Data Entry Clerk, Data Processing Assistant, Data Entry Administrator, Business Support, Business Admin, Operations Admin, Operations Assistant, Business Administrator, Data Entry Assistant, Office Junior, Office Administrator, Administrator, Admin Assistant, Support Administrator, Office Clerk, Data Entry Admin may also be considered for this role