Operation and Facilities Officer

We are seeking an experienced Operations Manager to take full ownership of delivering NECIT s operational strategy and execution. This role requires a proactive leader who can drive efficiency, quality, and profitability across the business while maintaining compliance with UKAS accreditation and ISO standards. The Operations Manager will be critical in shaping the company s future by implementing operational best practices, optimising resource management, and driving continuous improvement. Quality: Expertise: We invest in our people to develop world-class talent. Business & Financial Management Full responsibility for the Profit and Loss Account (P&L), ensuring cost control and financial performance across operations. Monthly reporting of business KPIs to the Board of Directors, providing insights on Finance, Safety, Quality, Delivery, and Cost. Develop and implement business plans for new service offerings and market expansion. Drive data-driven decision-making by implementing metrics, dashboards, and reporting structures. Oversee all employees, including onsite and remote staff, ensuring optimal resource allocation. Track staffing requirements and hire new employees with HR assistance as needed, building a high-performing operations team. Conduct performance appraisals, capability assessments, and career development plans for direct reports. Quality, Compliance & Accreditation Ensure the business maintains and retains all UKAS accreditation, including compliance with ISO 17020, ISO 17024, and ISO 9001. Oversee internal quality audits, ensuring strict adherence to regulatory requirements. Lead risk management initiatives, ensuring operational resilience and compliance. Develop operational excellence using lean systems and technologies to eliminate waste and improve efficiency. Implement automation and digital transformation strategies to streamline workflows. Optimise resource planning by developing system infrastructure and data-driven forecasting models. Collaborate with commercial and financial teams to maintain a focus on value creation and profitability. Represent NECIT in client meetings, industry events, and regulatory engagements. Preferred degree-level qualifications in an engineering or business management discipline. Knowledge of P&L management and financial reporting. Strong people leadership skills with experience in mentoring, coaching, and performance management. Strong negotiation and contract management skills. Ability to understand financial reports and produce key operations data for director-level presentations. A data-driven approach to decision-making, with experience in analysing market trends and performance metrics. Six Sigma or data analytics knowledge is advantageous. Excellent communication skills, able to clearly convey updates and changes to all levels of the business. Proficient in demand and supply chain planning, preferably using SOP processes. Advanced user of Microsoft Office (Excel, Word, PowerPoint). Valid UK driving license. Experience in process measurement and analysis with a data-driven approach. High energy and ambition to grow the business, providing strategic input for future development. The Operations Manager will report directly to the CEO, ensuring that operational strategies align with NECIT s long-term business objectives. This role requires close collaboration with the Board of Directors, Commercial Manager, and Finance team. no agencies, please).