Onsite IT Support

Job Description
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.

Provide support that consistently meets or exceeds Customer expectations;
Determine and recommend which products or services best fit the customers' needs;
Identify, analyze, and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights, security and systems groups;
Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
Provide troubleshooting and problem resolution support for all network devices;
Coordinate with third-party vendors to resolve hardware and software problems, as required;
Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite;
Interface with har...