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NOC Tier 1 Engineer
NOC Tier 1 Engineer
NOC Tier 1 Engineer
Posted 3 days ago
- Bolton, Greater Manchester
- Any
- External
Join Our Team as a NOC Tier 1 Engineer !
Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount.
Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services.
Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels.
System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements.
Independent Work: Work without continuous supervision and provide professional support services to Intercity customers.
Reporting:
Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount.
Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services.
Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels.
System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements.
Independent Work: Work without continuous supervision and provide professional support services to Intercity customers.
Reporting: