Network Support Engineer with CCNA

Network Support Engineer FTC Location Woking Hybrid Monday to Friday normal office hours The Network Engineer role will work with the network and server infrastructure team to ensure the normal day to day operation of our clients network environment. Direct support of the WAN and LAN supporting over 1000 restaurants across the UK. You will be a key point of contact between the business and our support partners providing troubleshooting and guidance relating network issues as when they arise. This is achieved by working with global head office team and third-party vendors planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. This role is a primarily management of our key strategic partners but will also require technical project support/hands on where required, the role reports to the Infrastructure and Security Manager. Strategy & Planning Collaborate with the Infrastructure and Security Manager and wider IT department (including the Restaurant Technology, Digital Technology, Data and Support teams) to assess near- and long-term network capacity needs. Review and input to strategic direction and supplier plans relating to the infrastructure, acting as a Subject Matter Expert on Network, Infrastructure and Disaster Recovery. Ensure all documentation relating to network configuration, network mapping, processes, and service records are maintained and accurate. Acquisition & Deployment Assure designs from third party vendors and internal stakeholder relating to the corporate network environment. Responsible for infrastructure technology horizon scanning in areas to include network products, services, protocols, and standards to remain abreast of developments in the networking industry. Oversee new and existing equipment, hardware, and software upgrades, in particular monitor those going End of Life in the short and medium term. Management/Service ownership of our supplier who will configure and assure network configuration to ensure their smooth and reliable operation for fulfilling business objectives and processes. Carryout installation management and configuration of network switches, routers, firewalls and wirelss network controllers. Monitor network and system performance, alerts and troubleshoot problem areas as needed. Assist with third parties to ensure the network environment is managed and audited in compliance with global policies. Monitor and test network and system performance and security and provide network performance statistics and reports. Provide guidance and mentoring to junior members of the support team. Support Infrastructure projects and audit remediation activities as directed by the Infrastructure and Security Manager. Provide out of hours support and escalation through the team rota Proven experience and success of network environments based on Cisco technologies LAN, WAN and SDWAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Excellent knowledge of telephony systems and network connectivity, including FTTC, FTTP, ADSL, MPLS and SD-WAN. Working technical knowledge of current network hardware, protocols, and Internet standards and a good understanding of vendors roadmaps. Competence with testing tools and procedures for voice and data circuits. Knowledge of applicable data privacy practices and laws. Good experience of implementing global standards and policies CCNA minimum preferred Vendor certifications Palo Alto, Fortinet, Cisco are all a bonus Technical project work experience welcomed Able to conduct research into Infrastructure and networking issues and products as required. Ability to present ideas in user-friendly language.