Neighbourhood Housing Lead

Neighbourhood Housing Lead
Face to face Customer Service
Temporary to permanent contract
£32k to £35k
South West
Bromley, Crawley, Croydon, Elmbridge, Epsom & Ewell, Exeter, Guildford, Horsham, Kingston Upon Thames, Lambeth, Lewes, Merton, Mole Valley, Reigate & Banstead, Richmond Upon Thames, Runnymede, Rushmore, Southwark, Spelthorne, Surrey Heath, Sutton, Tandridge, Wandsworth, Waverley, Wealden
This is an exciting opportunity for anyone who is a customer-focused team player.
The Neighbourhood Housing teams delivers an excellent service for its local residents
As the Neighbourhood Housing Lead, you’ll be responsible for the following:
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• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.

The successful candidate should:

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
• You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

The customers are the most important part of this business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department
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If you are interested in this role and have the experience required, then apply without delay!
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We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
Send your CV Annalee Wood at Aspire Recruitment today
Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy