MPS/SDA/BN

Service Delivery Associate – Northampton (Hybrid)

Up to £28,000 + Benefits

This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service improvements that enhance the client experience.

What’s on offer:

You’ll join a collaborative operations team in a business that values innovation, customer focus, and continuous development. The role offers hybrid working (3 days in, 2 from home after probation), 25–30 days’ holiday (plus bank holidays), subsidised healthcare, life insurance, flexible benefits via Perkbox, and regular social events. The company also provides high-spec tech for office and home use, and a structured training and mentoring programme to support long-term progression.

What we’re looking for:

* 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector)

* Strong communication skills and a professional, solutions-focused approach

* Good working knowledge of Microsoft Office tools (especially Outlook, Word, Excel)

* Highly organised, with the ability to manage multiple priorities and meet deadlines

* Strong attention to detail and accurate record keeping

* Experience producing service reports or performance metrics is a plus

* Familiarity with ITSM tools (e.g. Autotask) or an understanding of SLAs would be beneficial

* A background in IT service delivery or ITIL Foundation certification is desirable, but not essential

If you’re looking for a structured role where you can develop your skills and grow within a well-established tech business, we’d love to hear from you