Liability Claims Manager

Manchester City Centre (Office based role)The RoleOversee relationships with external suppliers/TPA arrangements, ensuring performance is consistently meeting Irwell’s expectations. Deal swiftly and appropriately with any issues or risks.Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product.Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity.Manage the Claims Budget appropriately.Communicate effectively with the Claims Team Leader, ensuring they are clear on company objectives and on matters that require cascade through the business.Overall responsibility for ensuring internal and external stakeholders receive required information and reports by agreed deadlines.Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide business with the information required to continually improve.Complete appraisals with Team Leader throughout the year and ensure quality feedback and support is provided to support their development, as well as supporting with complex people matters.Directly manage, or support Leaders in managing (depending on the
product/arrangements)
relationships with internal and external stakeholders, ensuring they maintain confidence in the Claims Team’s performance.Analyse all available Claims data, highlighting issues or emerging risks to the relevant stakeholders, as well as ensuring any appropriate response measures are actioned.Share knowledge with and support the development of your Leaders at every opportunity.The Person5+ years Liability claims experience, preferably in insuranceA passionate, enthusiastic and organised Leader capable of managing high levels of activity across the various departments.Able to quickly assimilate information and report in a clear and concise manner to stakeholders.Quick thinking and confident in decision making.Create a culture across claims of innovation and agility, ensuring everyone in the department is constantly looking for ways to improve the way we do things.Deliver on promises and build a reputation for excellence.A good communicator with the ability to create strong relationships and influence others.The Set UpReporting to Head of OperationsResponsible for all Claims related activity within the businessManage of the Team LeadersSend me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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