Learning & Development Manager

Job Description We are working with a well know brand whom are looking for an experience Contact Centre Training/ L&D Manager for their sites multi site operations. The role is based in Glasgow, Scotland

We have a vacancy for an enthusiastic and focused Customer Contact training professional to join our clients busy, vibrant team. The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great service - If you have previous experience designing & implementing Training & Quality material for a business, get in touch!

About the role:
Training & Development of Managers/ Team Leaders - to help the business flourish from a leadership perspective.
Lead the training & quality function & team to meet and exceed business service level objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition (inhouse & outsourced).
Responsibility for operational training processes & overall delivery & business quality performance
Continually review and monitor training & quality documents & performance of all advisors (in house & outsourced) against agreed KPI’s, ensuring that calls are handled professionally.
Support the completion & circulation of all...