Junior Technical Support Specialist

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following:
Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile Broadband connectivity. (Brands: Zyxel, TP-Link )
VoIP and UC Solutions: Supplying SIP phones, IP PBX systems (both on-premise and cloud), and necessary gateway technologies. (Brands: Yealink, Yeastar & Snom )
Enterprise-Grade Networking: Providing a full suite of Switching, Routing, and advanced Wireless solutions, including the latest Wi-Fi standards. (Brands: Zyxel, TP-Link, Optech )
Security Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel )
We are seeking a Support Specialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for 1st Line Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product knowledge gained will provide a pathway for career advancement.

1st Line Technical Support Specialist Job Overview

1st Line Technical Support: Assist customers by phone and email, answering ...