Junior Account Manager

Role Overview:

Being the first port of call for customers, managing their accounts effectively and work closely with the Engineers to deal with proactive and reactive tasks.

This role is designed for candidates who don’t necessarily have account management experience, but with training and 2 years’ experience this will help then develop to the career pathway of Account Manager.

Working Hours: Monday to Friday 8.30am - 5pm

Contract: 12 Weeks Temporary to Permanent

Responsibilities:

- Communicating with and handling customer correspondence via telephone and email, this includes dealing with any customer queries on a daily basis, being first port of call try to resolve the issues before sending engineer out and providing information to customers (contract overview etc) when requested
- Planning and booking of maintenance and service visits for customer accounts
- Booking in of service jobs, including contacting the customer, arranging the paperwork - Effectively following up on site visits to include updating the database for the customer account, creating, and sending post maintenance reports and raising jobs for repairs or additional required/requested work
- Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective
- Database management, this includes updating H-IMS with servicing information to ensure the account is all up to date with relevant informa...