IT Training Manager/Senior IT Trainer

IT Training Manager/Senior IT Trainer

A fantastic opportunity has arisen for a IT Training Manager/Senior IT Trainer to join our London based law firm on a permanent basis.

IT Training Manager/Senior IT Trainer

Responsibilities and Duties:

* Oversight and delivery of IT Training and post-training support for all users in Windows
11, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint
Intranet portal, HighQ, Bundledocs, Definely and other applications or systems used by the
firm.
* IT Induction of permanent and temporary new starters to the firm.
* Development, preparation, and administration of internal training courses, including
materials to support the delivery requirements above.
* Consider innovative ideas for delivery of IT training offering to simplify training and
increase engagement.
* Facilitate business improvement through the investigation of issues or opportunities and
the recommendation of possible solutions.
* Manage team workloads, staffing (including absences/recruitment/discipline), development &
appraisals.

IT Training Manager/Senior IT Trainer

Knowledge, Sills and Experience:

* Outstanding knowledge and experience of all Microsoft Office applications, but
particularly MS Word.
* Ability to confidently deliver training in plain English, demystifying IT.
* Proven ability to improve competen...