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IT Support Technician
IT Support Technician
IT Support Technician
Posted a month ago
- Hereford, Herefordshire
- Any
- External
Job Title: IT Technician
Location : Hereford, UK
Salary: £30,000
Are you a tech-savvy professional looking to elevate your career in IT support and venture down a new challenge that offers a road map to management?
Our client is seeking a dedicated and enthusiastic IT Technician to join their team within the educational sector as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
* Initial Point of Contact: Act as the primary contact for all IT queries and issues.
* Office 365 Support: Provide user management, troubleshooting, and application support.
* Windows Server Management: Troubleshoot and manage Windows Server environments.
* Hardware Support: Offer support for desktops, laptops, printers, and other peripherals.
* Issue Escalation: Escalate complex issues to higher-level support as needed.
* Record Keeping: Maintain accurate records of support requests and resolutions in our ticketing system.
* Customer Service: Deliver exceptional customer service, ensuring client satisfaction.
Requirements:
* Proven experience in an IT support role.
* Strong knowledge of Office 365 and Windows Server environments.
* Excellent problem-solving and communication skills.
*...
Location : Hereford, UK
Salary: £30,000
Are you a tech-savvy professional looking to elevate your career in IT support and venture down a new challenge that offers a road map to management?
Our client is seeking a dedicated and enthusiastic IT Technician to join their team within the educational sector as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
* Initial Point of Contact: Act as the primary contact for all IT queries and issues.
* Office 365 Support: Provide user management, troubleshooting, and application support.
* Windows Server Management: Troubleshoot and manage Windows Server environments.
* Hardware Support: Offer support for desktops, laptops, printers, and other peripherals.
* Issue Escalation: Escalate complex issues to higher-level support as needed.
* Record Keeping: Maintain accurate records of support requests and resolutions in our ticketing system.
* Customer Service: Deliver exceptional customer service, ensuring client satisfaction.
Requirements:
* Proven experience in an IT support role.
* Strong knowledge of Office 365 and Windows Server environments.
* Excellent problem-solving and communication skills.
*...