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IT Support Engineer / Technical Support Analyst
IT Support Engineer / Technical Support Analyst
IT Support Engineer / Technical Support Analyst
Posted 4 days ago
- London, Greater London
- Any
- External
Job Description Who are we?
The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.
What is the open position?
The IT Support Engineer / Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.
Who are we looking for?
A motivated individual with:
A friendly, helpful, and patient personality.
Outstanding communication skills.
Willingness to learn new things every day, research and apply different methods.
Determination and persistence.
Unwavering interest in recent technology advancements.
User experience-first mindset.
Great organisational skills and who is proactive.
Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices
Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoin...
The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.
What is the open position?
The IT Support Engineer / Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.
Who are we looking for?
A motivated individual with:
A friendly, helpful, and patient personality.
Outstanding communication skills.
Willingness to learn new things every day, research and apply different methods.
Determination and persistence.
Unwavering interest in recent technology advancements.
User experience-first mindset.
Great organisational skills and who is proactive.
Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices
Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoin...