IT Support, Desktop, Support Technician, 2nd Line

Job Description Support Technician – Laptop Set-up Refresh Clinic

Location: Onsite | Contract-Based | Immediate Start

LISBURN

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:
Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
Login to systems using contractor-provided devices under guidance and supervision.
Perform hands-on laptop refresh activities following the defined project processes.
Collect legacy devices from users and issue new devices based on the migration schedule .
Ensure accurate device tracking — handover and collect the correct number of units daily.
Update all steps in the Contractor’s workflow management system with precision.
Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers .