IT Support Analyst

IT Support Analyst - £40,000 - £50,000
Location: London, Onsite
About the Role
Are you a dedicated IT professional with a customer-focused mindset? Our leading insurance client is seeking an IT Support Analyst to join their dynamic IT team. This role offers a fantastic opportunity for career development into IT Service Management. You will provide 1st and 2nd line support to users, resolve technical issues, and manage ticket triage to third-party support teams. Your efforts will ensure a seamless IT service experience and maintain high levels of user satisfaction, paving the way for your growth into IT Service Management.
Key Responsibilities

• Provide 1^st - 2^nd line Support.
• Log, prioritise, and manage support tickets, ensuring timely resolution and communication.
• Work closely with third-party vendors to ensure coordinated support.
• Maintain accurate records of support requests, resolutions, and follow-up actions.
• Diagnose and resolve technical issues, escalating complex problems as necessary.
• Assess and categorise tickets, directing them to the appropriate third-party support teams.
• Assist users with IT-related queries and provide training on common software and hardware.

Required Qualifications and Skills

• Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Windows, Microsoft Office Suite, and common IT tools.
• Exceptional communication skills, with the ability to communicate with technical and non-technical
• A service orientated mindset with a focus to deliver high-quality
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.

Please get in touch - #####