IT Service Manager

Job Description We're hiring: IT Service Manager

We're seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.

As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.

What you’ll be doing:
Managing system reliability, scalability, and performance through monitoring and automation
Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
Driving continuous improvement initiatives based on data, feedback, and audit insights
Ensuring service-level compliance, audit readiness, and strong documentation practices
Building productive relationships with internal and external stakeholders
Overseeing infrastructure-related projects and vendor contracts to meet business needs