IT Operations Engineer
Posted 4 days ago
- Southampton, Hampshire
- Contract
- Inside IR35 (Umbrella Company)
- £200 /Day
- Sponsored
- Expires In 24 days
IT Operation Engineer
Location: Southampton (5x days onsite)
Rate: £200 per day (Inside IR35)
Length: 2 months
Role Profile
As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business.
What will you do:
Monitor, manage and troubleshoot IT & Network issues across the on-shore environments;
Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs);
Respond to, diagnose, and fault-find monitoring alerts;
Provide technical expertise to staff regarding technical issues on systems and peripherals;
Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance;
Collaborating with other IT Teams to support infrastructure, security and network operations;
Document, schedule, and implement change requests where necessary;
Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy
Location: Southampton (5x days onsite)
Rate: £200 per day (Inside IR35)
Length: 2 months
Role Profile
As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business.
What will you do:
Monitor, manage and troubleshoot IT & Network issues across the on-shore environments;
Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs);
Respond to, diagnose, and fault-find monitoring alerts;
Provide technical expertise to staff regarding technical issues on systems and peripherals;
Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance;
Collaborating with other IT Teams to support infrastructure, security and network operations;
Document, schedule, and implement change requests where necessary;
Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy