Job DescriptionIT Infrastructure and Network Engineer Company Overview Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. Our unique selling point is our commitment to quality of service and 24x7 customer support, which rivals that of our competitors, ensuring that we provide exceptional IT solutions tailored to the unique needs of our distinguished clientele.The CandidateThe ideal candidate will have at least 5 years’ experience of working on an IT Service Desk/MSP with a strong background on network technologies.Infrastructure Engineer ResponsibilitiesManage our customers’ Office 365 and Azure environments.Design and deploy Office 365 services, including Exchange Online, SharePoint Online, Teams, and other related applications, based on business requirements and best practices.Configure and manage Azure infrastructure components, such as virtual machines, storage accounts, virtual networks, and Azure Active Directory.Implement and enforce security measures and compliance standards for Office 365 and Azure environments.Monitor and troubleshoot issues related to Office 365 services and Azure infrastructure and perform root cause analysis for problem resolution.Implement automation and scripting using PowerShell or other relevant tools to streamline administrative tasks and optimize workflows.Provide support and technical guidance to end-users on Office 365 and Azure-related matters.Stay up to date with the latest features, updates, and best practices for Office 365 and Azure.Document Office 365 and Azure configurations, procedures, and troubleshooting guides.Network Engineer ResponsibilitiesDesign and implement network infrastructure solutions based on business requirements and industry best practices.Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless controllers.Monitor network performance and troubleshoot network issues to ensure optimal performance and availability.Conduct network capacity planning and recommend enhancements to meet future growth requirements.Implement and maintain network security measures, including firewalls, intrusion detection systems, and access control policies.Collaborate with Projects Department to integrate network infrastructure with other systems and applications.Perform network documentation and keep network diagrams, configurations, and inventory up to date.Stay up to date with the latest industry trends and technologies and make recommendations for network infrastructure improvements.Provide technical support and guidance to junior engineers on the ServiceDesk.Knowledge and ExperienceProven work experience as a Network Engineer or in a similar role, with a strong understanding of networking concepts and protocols (TCP/IP, VLAN, VPN, BGP, OSPF, etc.).Hands-on experience with network equipment such as Cisco routers and switches, firewalls, and wireless controllers.Solid knowledge of network security concepts, including firewall configuration, VPN setup, and intrusion detection systems.Proficiency in network monitoring and diagnostic tools Experience with network performance optimization and capacity planningStrong problem-solving and troubleshooting skills with the ability to analyse and resolve complex network issues.Experience with Microsoft Cloud solutions.Previous experience with Microsoft Azure environment (Azure backups, virtual machines management, storage accounts, site to site VPN, PowerShell, Azure Virtual Desktop).Experience with Device Management Systems, i.e., Intune, Datto RMM, TeamViewer.Strong understanding of Windows Server Operating Systems and Server Virtualization.Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange, WDSGeneral knowledge and troubleshooting of smartphones.Practical knowledge of multifactor authentication solutions in Azure and on-premises.Experience using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning).Understanding Windows deployment services (e.g., Device enrolment, MDM, Autopilot, White glove, Endpoint Management).Knowledge of Microsoft security suites e.g., Defender for Endpoint, Defender for Office 365, MCAS and Endpoint Management/Intune.