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Internal Sales & Customer Service Representative

Posted 2 days ago

  • Kings Moss, Merseyside
  • Permanent
  • Between £3 & 6k commission
  • £26,000 /Yr
  • Sponsored
  • Expires In a month

Internal Sales & Customer Service Representative

Location: Warrington



We are looking for a dynamic and customer-focused Internal Sales & Customer Service Representative to join our client’s team in Warrington. This is a pivotal role, acting as the key link between customers, internal teams, and the field sales organisation, ensuring a seamless service experience across all business channels and product segments.



Key Responsibilities:




  • Create and manage customer quotations in line with pricing procedures.

  • Provide accurate product information to customers and liaise with technical sales when required.

  • Work closely with field sales to generate and fulfil demand opportunities.

  • Gather and share market intelligence on customer and competitor activity.

  • Achieve sales and margin targets for assigned accounts.

  • Build and maintain strong relationships with key customer contacts.

  • Support product campaigns and follow up with customers for potential orders.

  • Handle inbound customer queries and provide excellent service.

  • Ensure compliance with Health & Safety policies.

  • Carry out any additional duties as assigned by the line manager.



Skills & Experience Required:




  • Previous experience in telesales, including upselling, cross-selling, and price/product negotiations.

  • B2B sales experience with repeat customers and account management.

  • Experience working in a target-driven environment.

  • Strong communication and relationship-building skills.

  • Proficiency in Microsoft Office (Outlook, Excel, Word).

  • Knowledge of SAP systems (SAP R3, SAP CRM, SAP CIC) is an advantage.



Personal Attributes:




  • Professional and confident communicator

  • Self-motivated and results-driven

  • Organised with excellent attention to detail

  • Team player with a proactive approach



Salary: £26,000 basic  Commission is £3,000 per annum at 100% target achievement,  paid quarterly with the potential to double this if the target achievement is exceeded.



Excellent benefits 



This is an excellent opportunity for someone with a passion for sales and customer service to grow within a fast-paced, supportive environment.



If you're interested, please get in touch today!



New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy