Information Technology Support Engineer

Job Description 1st Line Support Analyst
Location: High Wycombe HP11 1JU (Hybrid)
Department: Helpdesk

Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.

Key Responsibilities

Own, update, and progress support tickets, ensuring clients receive timely updates
Meet Key Performance Indicators to maintain high service standards
Develop technical proficiency through continuous learning
Prioritise and organise daily tasks to align with client expectations
Communicate professionally and effectively with clients and colleagues
Represent Sharp IT Services in a professional manner at all times

Skills and Experience

Friendly, personable, and professional approach
Strong client service focus
Excellent written and verbal communication skills
Basic technical knowledge and experience in IT
Familiarity with Microsoft Server and Desktop Operating Systems
Basic understanding of Microsoft 365, Azure, networking, firewalls, virtual...