Housing Assistant
Posted 11 days ago
- Coalville, Leicestershire
- Temporary
- £15.75 /Yr
- Sponsored
- Expires In 17 days
Our public sector client are looking for a Housing Assistant to join them.
Location – LE67 4JP
Hours – 36.25 hours per week
Temporary role
Pay Rate - £15.75ph
Job Purpose
As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.
Key Responsibilities, Customer Service & Communication
* Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.
* Respond to telephone enquiries and provide clear, accurate information on tenancy issues.
* Handle difficult and challenging customer interactions with professionalism and empathy.
* Offer guidance and support to new tenants during the sign-up process.
Tenancy Support & Administration
* Provide administrative support to the Housing Management team.
* Manage day-to-day tasks such as raising repairs orders and processing invoices.
* Maintain accurate records of tenant contact and casework.
* Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.
Case Handling
* Administer Right to Buy and Mutual Exchange applications, including arranging and undertaking property inspections.
* Compile documentation required for legal action relating to tenancy issues.
* Manage the waiting list and allocation process for garages and site tenancies.
Additional Responsibilities
* Contribute to continuous service improvement by seeing the service through the eyes of the customer and suggesting improvements.
* Participate in the Council’s performance appraisal system and undertake relevant training as needed.
* Adhere to high standards of health and safety in line with Council policy.
* Promote and uphold the Council's Equality and Diversity Policy in service delivery and employment practices.
* Support the Council’s response to civil emergencies when required.
* Undertake any other reasonable duties in line with the grading of the post as required by the line manager.
Person SpecificationEssential:
* Excellent communication and interpersonal skills.
* Demonstrated experience in delivering outstanding customer service.
* Confidence in dealing with sensitive and challenging situations.
* Proficiency in administrative tasks, including order raising and invoice processing.
* Ability to work efficiently in a busy office environment.
Desirable:
* Experience working in a social housing setting.
* Knowledge of tenancy management services and local authority procedures.
* Familiarity with housing legislation and the Right to Buy/Mutual Exchange processes
Location – LE67 4JP
Hours – 36.25 hours per week
Temporary role
Pay Rate - £15.75ph
Job Purpose
As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.
Key Responsibilities, Customer Service & Communication
* Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.
* Respond to telephone enquiries and provide clear, accurate information on tenancy issues.
* Handle difficult and challenging customer interactions with professionalism and empathy.
* Offer guidance and support to new tenants during the sign-up process.
Tenancy Support & Administration
* Provide administrative support to the Housing Management team.
* Manage day-to-day tasks such as raising repairs orders and processing invoices.
* Maintain accurate records of tenant contact and casework.
* Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.
Case Handling
* Administer Right to Buy and Mutual Exchange applications, including arranging and undertaking property inspections.
* Compile documentation required for legal action relating to tenancy issues.
* Manage the waiting list and allocation process for garages and site tenancies.
Additional Responsibilities
* Contribute to continuous service improvement by seeing the service through the eyes of the customer and suggesting improvements.
* Participate in the Council’s performance appraisal system and undertake relevant training as needed.
* Adhere to high standards of health and safety in line with Council policy.
* Promote and uphold the Council's Equality and Diversity Policy in service delivery and employment practices.
* Support the Council’s response to civil emergencies when required.
* Undertake any other reasonable duties in line with the grading of the post as required by the line manager.
Person SpecificationEssential:
* Excellent communication and interpersonal skills.
* Demonstrated experience in delivering outstanding customer service.
* Confidence in dealing with sensitive and challenging situations.
* Proficiency in administrative tasks, including order raising and invoice processing.
* Ability to work efficiently in a busy office environment.
Desirable:
* Experience working in a social housing setting.
* Knowledge of tenancy management services and local authority procedures.
* Familiarity with housing legislation and the Right to Buy/Mutual Exchange processes