Hotel Cluster Sales Manager

We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales
function across three unique hospitality properties: This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate,
group and event sales, capable of managing multi-site operations and cultivating long-term
client relationships.
Key Responsibilities:
Sales Strategy & Execution

• Develop and implement a unified sales plan tailored to the needs of each property

while ensuring collective revenue targets are met.

• Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure

groups, weddings, and private events.

• Identify new market opportunities and partnerships to drive incremental revenue.
• Build tailored sales strategies for each venue, leveraging each sites unique identity.

Client Relationship Management

• Build and maintain relationships with corporate clients, event agencies, travel

partners, and local businesses.

• Conduct client meetings, sales calls, site visits, and attend networking/trade events to

promote the venues.

• Ensure exceptional client servicing from enquiry through to post-event follow-up.

Team Management & Collaboration

• Lead and support on-property sales executives or coordinators across the three

venues.

• Collaborate with marketing, revenue, and operations teams to align messaging and

execution.

• Provide regular training and support for team members to elevate service and

conversion standards.
Revenue & Reporting

• Own sales targets and forecasting across all venues with accurate tracking of

performance metrics.

• Prepare and present regular reports to senior management including pipeline activity,

lead conversion, and booking pace.

• Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity

and reporting effectively.
Marketing Support & Brand Alignment

• Work closely with the marketing team to support seasonal campaigns, digital

advertising, and brand activation efforts.

• Ensure all sales materials and client communication are aligned with each property's brand

Requirements:

• Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site

or cluster experience.

• Demonstrable success in corporate, MICE, and group event sales.
• Strong knowledge of local and international corporate travel and event markets.
• Exceptional interpersonal, negotiation, and presentation skills.
• Experience with CRM and event management software (e.g., Delphi, Opera,

Salesforce, Triple Seat).

• Ability to travel between sites and work flexibly, including occasional evenings or

weekends for events or site visits.

• Drivers Licence & own car is essential

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.