Helpdesk Worker

Job Description Help desk Worker - Coventry, UK\n\nJoin a dynamic and innovative company committed to fostering a collaborative and inclusive work environment. Their team is passionate about helping clients navigate their challenges, and they are looking for a Help desk Worker to join them in Coventry. \n\nJob Responsibilities:\n\nProvide first-line support to customers via phone, email, and chat.\nDiagnose and resolve issues efficiently.\nDocument and track all support requests using our ticketing system.\nEscalate complex issues as necessary.\nMaintain a high level of customer satisfaction through effective communication.\nParticipate in training sessions to enhance knowledge and skills.\nContribute to the development of support documentation and FAQs.
\n\nRequired Skills & Qualifications:\n\nProven experience in a help desk or technical support role.\nStrong understanding of computer systems.\nExcellent problem-solving skills and attention to detail.\nEffective communication skills, both verbal and written.\nAbility to work well under pressure and manage multiple tasks.\nFamiliarity with ticketing systems and remote support tools.\nBasic networking knowledge is advantageous. \...