Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: South Lanarkshire
Salary: £27,000 per annum
Contract Type: Full-Time, Permanent

Overview:
FM Search & Select are recruiting on behalf of our Client for an organised and proactive Helpdesk Administrator based in South Lanarkshire. This is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery.

Key Responsibilities:

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Act as the first point of contact for incoming maintenance requests via phone and email

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Log and prioritise jobs accurately using the CAFM (Computer-Aided Facilities Management) system

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Schedule and dispatch engineers based on urgency and availability

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Monitor job progress and update records accordingly

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Liaise with internal teams, contractors, and clients to ensure timely resolution of issues

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Produce daily, weekly, and monthly reports on job statuses and SLA performance

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Maintain accurate records of communications and job updates

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Assist with invoicing, compliance documentation, and other administrative tasks as required

Requirements:

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Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment)

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Strong IT skills, including proficiency in Microsoft Office and CAFM systems

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Excellent communication and interpersonal skills

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High attention to detail and strong organisational abilities

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Ability to work well under pressure and manage competing priorities

Benefits:

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Competitive salary of £27,000

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25 days annual leave plus bank holidays

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Pension scheme

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Training and development opportunities

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Supportive and friendly working environment