Head of Product (Saas)

Job Description We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.

Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth!

Role overview:
Define & execute the product vision and strategy for the customer
Lead the creation of a strategic product road-map
You will prioritise (features & initiatives) based on customer insights & market trends
Oversee the planning, execution, risk management & quality assurance of all products & releases
Implement and refine agile best practices & framework
Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed.
Own the end-to-end customer on boarding, journey & engagement
Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved
Required:
Strong leadership and team management skills, with experi...