Head of Digital Product

Job Description Head of Digital Product

We are looking for a Head of Digital Product to lead and drive our digital product vision, strategy, and roadmap, with a focus on transforming our insurance and cover-related digital areas. As part of the digital leadership team, you will own the direction for our telephony automation platform, working flexibly with twice per week travel to our Walsall office.
In this role, you’ll lead a multi-disciplinary team to deliver end-to-end digital products, from strategy to post-launch performance. You'll be an evangelist for digital-first solutions, ensuring customer-facing operations are streamlined, automated, and supported by the right technology, culture, and people.

Key Responsibilities:
Set the strategic direction for digital and automation across the business, with a focus on delivering measurable business benefits.
Lead the development and delivery of digital product strategies, driving improved acquisition, customer self-serve, and automation capabilities.
Manage and mentor product teams, ensuring seamless collaboration to execute the digital delivery plan.
Work closely with stakeholders to present product strategies, track progress with data and KPIs, and build compelling business cases for investment.
Champion the use of Conversational AI and ...