Head Host

The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?

As the sole Head Host, you’ll report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).

What it looks like...........

●Creating tell-your-mates experiences that make guests want to keep coming back

●Being ‘in the know’ on local goings-on and inspiring guests with new ideas

●Acknowledging and acting on guest reviews in a way that shows Locke cares

●Handling complaints with a can-do attitude

●A systems specialist; resolving payment queries and system errors like the smooth operator you are

●Supervising and coaching the Day House Host team and empowering them to do all these things, too

●Regularly stepping in for on-call duty

●Delegating effectively to keep things running like clockwork

●Actively looking for opportunities to grow revenue and occupancy

●Helping to organise and deliver events that promote the Locke brand

●Identifying upselling opportunities and helping your team do the same

What you will need..........

●Love for hosting communities and creating thoughtful spaces

●Human-led coaching skills

●Hospitality experience

●Intuitive customer service

●Analytical brain built for problem solving

●Strategic thinking and decision-making

●Confidence to act quickly and take smart risks based on insight

●Strong grasp of spoken and written English

●Next-level communication

●Impeccable attention to detail

●Rock-solid time management

●Flexibility and a habit of thinking outside the box

●Confidence using IT systems and software (including Microsoft Office)