French Speaking Technical Support Agent

French Speaking Technical Support Agent
Newark, Part Time, Permanent, Hybrid/Remote Working available
Salary £26,225 pro rata rising to £27,225 pro rata after probation

We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE BENEFITS

With the position of the French Speaking Technical Support Agent you will receive many benefits including:

* Birthday off

* 28 days of holiday increasing up to 5 more with each year of the service

* Holiday buy/sell scheme (up to 3 days)

* Sick pay - increasing with the length of service

* Paid volunteer day

* Employee Assistance Program

* Hybrid working/remote working after probation

* £1,000 Salary Increase when passed 6 month probation

THE ROLE

As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:

* Offering technical support in both French and English

* Using CRM and other systems to log incidents

* Providing solutions to technical faults

* Escalating technical queries when required

* Monitor group mailboxes, ensuring all inbound queries receive a response

* Providing excellent levels of customer service...