Fraud Case Investigator

Job DescriptionJob Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.Key Responsibilities:Conduct robust investigations in line with Payment Service Regulations.Support scam victims with education and aftercare.Review fraud complaints, prioritizing fair outcomes for customers.Deliver tailored services for vulnerable customers.Engage with stakeholders and make autonomous decisions.Identify and escalate control risks.Required Qualifications & Skills:Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.Banking/financial experience, particularly in UK Banking Risk/Fraud.Knowledge of complaint handling and the Financial Ombudsman.Ability to manage heavy workloads with minimal supervision.Excellent communication skills with a customer-centric approach.
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