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Flights Operations Support Consultant Out of Hours

Posted a month ago

  • Holborn, Greater London
  • Permanent
  • 25 days annual leave, fam trips
  • £42,000 to £45,000 /Yr
  • Sponsored
  • Expires In 9 hours

Flights Operations Support Consultant Out�of Hours



�42,000 + Bonus and Benefits



Remote/Hybrid - Central London



Our client is an internationally based travel company specialising in corporate and leisure travel.



They are now recruiting for a Flights Support Consultant to join their operations team to provide out of hours support working from 12pm - 8.30pm, Wednesday to Sunday with Monday and Tuesday off.



This is a key role in providing flights and operations support to their travel consultants.



Candidates must have extensive flights, ticketing and fares knowledge with working knowledge of a major GDS.



This is a mainly remote role with one day per week required in the Central London office.



Flights Operations Support Consultant Responsibilities and Duties:



Supporting the travel consultants who manage corporate and leisure clients



Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets



Assist travel consultant's with systems such as concur, Dophone etc, helping with ADMS, GDS issues in Amadeus and Galileo



Assist new travel consultants with setup and run training sessions



Manage the UK hotel inbox to ensure all email are distributed



Support advisors with NDC requests



Quality checking consultants bookings



Flights Support Consultant Experience Required:



Extensive travel experience in a similar support and operations based role



Excellent GDS working knowledge ideally Amadeus and Galileo knowledge



Extensive fares and ticketing knowledge



Good British rail and European train knowledge



Good knowledge of Concur



Exceptional communication and customer service skills



Ability to work under pressure



Attention to detail



Flights Operations Support Consultant Salary and Benefits:



Base salary to �42,000



5% bonus



Perkbox



Wednesday to Sunday 12pm to 8.30pm



Bupa



25 days annual leave



Workplace pension



To apply for this Flights Operations Support Consultant role, please email your CV and a member of the team will be in contact to discuss the opportunity and company