Fleet Advisor
Posted a day ago
- South Normanton, Derbyshire
- Any
- External
- Expires In 3 months
Customer Service Advisor – Fleet Company (Alfreton)
Shift Pattern: 4 on, 4 off | 11-hour shifts
Work Half the Year – Full-Time Pay
Job Summary
Are you ready to work smarter, not longer? This is a fantastic opportunity to join a well-established fleet management company that values its people. With a strong focus on staff retention, progression, and training, we’re looking for a proactive and customer-focused individual to join our team as a Customer Service Advisor. With a 4-on, 4-off shift pattern, you'll enjoy generous time off — working just half the year while building a stable, long-term career.
Key Responsibilities
*
Deliver consistently high standards of customer service across all channels
*
Build strong rapport with customers and understand their needs
*
Handle phone, email, and online enquiries professionally
*
Respond to and manage cases related to emergency vehicle breakdowns and compliance events
*
Liaise with suppliers and workshops to arrange service and repairs
*
Monitor and follow up on cases, providing regular customer updates
*
Maintain accurate records and reports of all customer interactions
*
Work collaboratively as part of a high-performing team to meet departmental goals
What We’re Looking For
*
Experience in customer service – ideally in a contact centre, retail, or sales environment
*
Stron...
Shift Pattern: 4 on, 4 off | 11-hour shifts
Work Half the Year – Full-Time Pay
Job Summary
Are you ready to work smarter, not longer? This is a fantastic opportunity to join a well-established fleet management company that values its people. With a strong focus on staff retention, progression, and training, we’re looking for a proactive and customer-focused individual to join our team as a Customer Service Advisor. With a 4-on, 4-off shift pattern, you'll enjoy generous time off — working just half the year while building a stable, long-term career.
Key Responsibilities
*
Deliver consistently high standards of customer service across all channels
*
Build strong rapport with customers and understand their needs
*
Handle phone, email, and online enquiries professionally
*
Respond to and manage cases related to emergency vehicle breakdowns and compliance events
*
Liaise with suppliers and workshops to arrange service and repairs
*
Monitor and follow up on cases, providing regular customer updates
*
Maintain accurate records and reports of all customer interactions
*
Work collaboratively as part of a high-performing team to meet departmental goals
What We’re Looking For
*
Experience in customer service – ideally in a contact centre, retail, or sales environment
*
Stron...