Field Service Engineer London

Field Service Engineer (London) About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We're looking for a Service Engineer based in the following locations:
· North London· East London· South West London
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
Highlight Technical skills gap.
Highlight customer skills gap.
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoin...