Dialler Manager

DIALLER MANAGER
LOCATION: MILTON KEYNES / HYBRID ROLE
SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE
My client, a leader in their field is seeking an experienced Dialler Manager/Specialist.
The role can be offered on a Hybrid basis.
The Dialler Manager is responsible for overseeing and optimising outbound dialling systems to ensure maximum efficiency for a large contact centre.. This role involves strategic planning, real-time monitoring, troubleshooting technical issues, and collaborating with key stakeholders to enhance campaign performance while ensuring compliance with regulatory requirements. The Dialler Manager plays a crucial role in improving contact rates, agent productivity, and overall campaign effectiveness through effective workforce planning and system management.
Key Responsibilities:

Configure and maintain outbound dialler systems (Predictive, Preview, Power). Monitor real-time dialler performance, adjusting pacing and algorithms to optimise efficiency. Manage software updates, patches, and upgrades, and resolve any dialler-related technical issues. Work closely with IT dept and external vendors to address system outages and implement system enhancements.

Develop and implement outbound calling strategies aligned with business objectives. Optimise dialling parameters, lead management strategies, a...